Placing Orders
Ordering is easy on our website, or if you prefer, call our friendly customer service team on FREEPHONE 0800 731 2820. Our team is here to help Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm.
Delivery Charges
Orders over £35 qualify for FREE next working day delivery to most UK postcodes*. For orders under £35, we offer a heavily subsidised delivery rate of £3.99 per order, no matter how big or small your order.
Delivery of Orders
Orders placed by 1pm Monday to Thursday, or by 11am on Fridays, are packed and dispatched the same day using DHL’s 24-hour service. This means delivery is expected the next working day to most UK and British Isles addresses*. Orders placed after these times will be dispatched on the next working day.
Example:
- Order placed Monday before 1pm → Delivered Tuesday by 6pm
- Order placed Monday after 1pm → Delivered Wednesday by 6pm
All orders are delivered via DHL with no signature required. You’ll receive tracking updates by email or SMS. You can also leave special delivery instructions or set your preferred delivery options.
DHL delivers Monday to Friday between 8am and 6pm, excluding public holidays.
*Please note: Delivery to some postcodes may take longer due to carrier network limits. Affected areas include:
- Up to 48 hours: AB21–56, BT, FK17–21, G63, GY1–10, IM, IV1–63, JE1–5, KW0–14, PA20–78, PH15–50, TR8, 10, 12, 13, 19, 26 & 93
- Up to 72 hours: HS1–9, KA27–28, KW15–17, PA80–88, ZE1–3
Orders under 1kg may be sent via Royal Mail 1st Class at our discretion. Please allow up to 3 working days for delivery of these items.
Deliveries to a Different Address
We’re happy to deliver your order to an address different from your billing address, or to send a gift directly to someone special. For your convenience, invoices are always sent to your billing address, and gifts are delivered without any invoice paperwork inside the parcel.
Ordering from Outside the UK
Unfortunately, we’re unable to deliver outside the United Kingdom from this website. However, we have other sites dedicated to serving several European countries:
www.vivara.com for mainland Europe
www.vivara.ie for the Republic of Ireland
If you’d like delivery to other countries, please call +44 (0)1743 709555 or email commercial@birdfood.co.uk. Our customer service team is available Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm (UK time).
We’ll check if we can ship your items and confirm any shipping costs. If you’re happy to proceed, we’ll arrange your order and take payment.
Sustainability
We’re passionate about protecting wildlife, and equally committed to caring for the wider environment. Find out more about our efforts in our environment policy.
Your Right to Cancel
We hope you’re happy with your order and that your garden wildlife are enjoying their new additions. However, if you change your mind, you can cancel your order within 60 days without giving a reason. This is longer than the 14 days required under the Consumer Contracts Regulations and reflects our commitment to excellent service.
Your 60-day cancellation period starts from the day you (or someone you nominate) receives the last item in your order.
To cancel your order, please let us know clearly in writing, either by post or email, at:
CJ WildBird Foods Ltd
The Rea, Upton Magna
Shrewsbury, Shropshire, SY4 4UR
Tel: 0800 731 2820
Email: sales@birdfood.co.uk
As long as you send your cancellation request before the 60 days have passed, your cancellation will be valid.
Effects of Cancellation
If you cancel, we’ll refund all payments we’ve received from you, including the cost of delivery. We may reduce your refund if goods have lost value due to handling beyond what’s necessary to check their nature, characteristics or function.
We’ll process your refund as soon as possible, and no later than:
- 14 days after we receive the returned goods, or
- 14 days after you provide evidence that you’ve sent the goods back, whichever comes first, or
- 14 days after you tell us you wish to cancel, if goods have not yet been dispatched.
Refunds will be made using the same payment method you used for the original purchase, unless we agree otherwise. We won’t charge any fees for the refund.
We may wait to process your refund until we’ve received the goods back or until you provide evidence that you’ve returned them, whichever is sooner.
You’re responsible for the cost of returning goods. If we arrange collection, a charge of £4.50 applies.
Faulty, Damaged or Incorrect Goods
Your right to cancel does not affect your legal rights if goods arrive faulty, damaged or not as described. If this happens, please contact us and we’ll arrange a replacement, repair or refund at no cost to you.
For help or advice, please call our Freephone number: 0800 731 2820.
Placing Orders
You can place your order easily on our website, or alternatively, give our friendly customer service team a call on FREEPHONE 0800 731 2820. Our team is available to assist you Monday to Thursday, from 9am to 5pm, and Friday from 9am to 4pm.
Delivery Charges
Orders over £35 qualify for FREE express delivery. For orders under £35, we continue to heavily subsidise the cost of postage, packaging, and insurance, offering you a very reasonable delivery charge of £3.99 per order, regardless of size.
Delivery of Orders
All orders are dispatched as quickly as possible from our Shropshire HQ, with estimated delivery times indicated on individual product pages and during checkout. Typically, orders are delivered within 2-3 working days to most UK* and British Isles addresses.
Orders are delivered via DHL with no signature required. You will receive tracking updates by email or SMS, and you can also leave special delivery instructions or set your delivery preferences.
DHL delivers Monday to Friday, between 8am and 6pm (excluding public holidays).
*Delivery to some postcodes may take longer due to carrier network limits. See below for affected areas:
- Up to 4 working days: AB21–56, BT, FK17–21, G63, GY1–10, IM, IV1–63, JE1–5, KW0–14, PA20–78, PH15–50, TR8, 10, 12, 13, 19, 26 & 93
- Up to 5 working days: HS1–9, KA27–28, KW15–17, PA80–88, ZE1–3
Orders under 1kg may be sent via Royal Mail 1st Class at our discretion. Please allow up to 5 working days for delivery of these items.
Deliveries To A Different Address
We can arrange to deliver your goods to a separate delivery address to your billing address if this is more convenient for you, or you would like to send items as a gift. For your convenience, all invoices are sent to your billing address, and deliveries are sent to the delivery address without any invoicing - ideal if wanting to send your order as a gift direct to the recipient.
Ordering from outside the UK
Unfortunately, we are unable to deliver outside the United Kingdom from this website, but we do have other websites specifically serving a number of European countries:
www.vivara.com for mainland Europe
www.vivara.ie for the Republic of Ireland
If you prefer to speak with someone or are looking to have products delivered outside of these countries, you can call 00 44 1743 709555 or email commercial@birdfood.co.uk. Our customer service hours are Monday to Thursday, 9am to 5pm, and Friday, 9am to 4pm (UK time).
Our friendly and helpful team will check whether we can ship the items you’re interested in to your location and confirm the shipping charge. If you're happy to proceed, we will process your order and take payment.
Sustainability
As a company committed to preserving wildlife it should not be a surprise that we are also extremely passionate about protecting the wider environment. Please read our environment policy for more information on some of our initiatives.
Your Right to Cancel
We hope you’re delighted with your order and that your garden wildlife are enjoying their new treats. But if you ever change your mind, we offer you the right to cancel your order (contract) within 60 days without giving any reason. This is longer than your legal right under the Consumer Contracts Regulations, which is 14 days, and is part of our own quality promise to you. The 60-day period ends 60 days after the day you receive the last item in your order (or someone else you’ve chosen receives it on your behalf).
To cancel, please let us know clearly in writing by post or email. You can contact us at:
CJ WildBird Foods Ltd
The Rea, Upton Magna
Shrewsbury, Shropshire, SY4 4UR
Tel: 0800 731 2820
Email: sales@birdfood.co.uk
As long as you send your cancellation request before the 60 days have passed, you’ll meet the deadline.
This cancellation right does not affect your legal rights if any goods arrive faulty, damaged or not as described. If this happens, please contact us and we’ll be happy to arrange a replacement, repair or refund at no cost to you.
Effects of Cancellation
If you cancel your order, we’ll refund all payments we’ve received from you, including standard delivery costs (but not any extra charges if you chose a more expensive delivery option).
We may reduce your refund if the goods have lost value because you’ve handled them more than necessary, for example, beyond what you’d do in a shop to check them out.
We’ll process your refund as soon as possible and no later than:
a. 14 days after we get the goods back from you, or
b. (if earlier) 14 days after you provide proof you’ve returned the goods, or
c. if no goods were sent, 14 days after you tell us you wish to cancel.
We’ll refund you using the same payment method you used for your purchase, unless you agree otherwise. We won’t charge you any fees for the refund.
We may wait to refund you until we’ve received the goods back or until you provide evidence that you’ve sent them back, whichever is sooner.
You must send the goods back to us without undue delay and no later than 14 days after you tell us you want to cancel. You’ll meet the deadline if you send them back before the 14-day period expires.
You’re responsible for the direct cost of returning the goods. If we arrange collection, there’s a charge of £4.50.
You’re only liable for any reduction in the value of the goods if it’s caused by handling beyond what’s necessary to check their nature, characteristics and function.
This cancellation right does not affect your legal rights if any goods arrive faulty, damaged or not as described. If this happens, please contact us and we’ll be happy to arrange a replacement, repair or refund at no cost to you.
Please call us on Freephone 0800 731 2820 if you’d like any help or advice.